Responsible Gaming – Play Safe with 789r Pakistan

Our Commitment to Safe Play

789r was built for players across Pakistan who want a trustworthy, entertaining online casino experience — whether that means betting on a PSL match in Lahore, spinning the reels from Karachi, or playing live casino from Islamabad. But with that entertainment comes a responsibility that 789r takes very seriously.

Problem gambling is a real issue that affects players and families across the country. The reality is that a small percentage of people who gamble will develop patterns that go beyond entertainment and begin to cause genuine harm — financially, emotionally, and socially. 789r is committed to identifying those patterns early, intervening where possible, and giving every player the tools they need to manage their play safely.

Our Responsible Gaming programme is not a compliance checkbox. It is a genuine, active commitment built into how the 789r platform operates from the ground up. Every account comes with access to limit-setting tools from the moment of registration. Our support team is trained to identify and respond to signs of problem gambling. And our platform is designed so that setting limits and requesting self-exclusion is as easy as placing a bet.

We also recognise that gambling is not the right activity for everyone. If at any point you feel that gambling is no longer enjoyable — or that it is creating pressure in your life — we encourage you to use our tools, contact our support team, or seek independent help. 789r will never pressure any player to continue gambling, and we will never make it difficult for a player to take a break.

What Is Problem Gambling?

Problem gambling — sometimes called gambling disorder — is a condition where a person feels compelled to keep gambling despite negative consequences. It is recognised by health authorities internationally as a behavioural health issue, and it can affect people of any background, income level, or location.

Problem gambling does not always look the same. For some players, it may develop gradually — starting as a form of entertainment and slowly becoming something that consumes more time and money than intended. For others, it may intensify quickly following a big win or a stressful life event. Either way, the signs are recognisable, and the earlier they are addressed, the easier it is to regain control.

789r monitors player activity for patterns that may indicate problem gambling — including unusually long sessions, rapid increases in deposit amounts, and repeated use of the platform during late-night hours. Where our systems flag a concern, our responsible gaming team may reach out to the player proactively.

Need to talk right now? If gambling is causing you distress, please contact the 789r support team via live chat — available 24 hours a day, 7 days a week. Our team is trained to help, not to judge. You can also request an immediate account cooling-off period directly from the chat.

Our Responsible Gaming Tools

Six practical tools built into your 789r account — all available at no cost, with no waiting period

Deposit Limits

Set a maximum PKR deposit amount per day, per week, or per month. Once your limit is reached, you will not be able to deposit further funds until the period resets. Lowering your limit takes effect immediately; raising it involves a mandatory 24-hour cooling period to prevent impulsive increases.

Session Time Limits

Set a maximum session duration. When you reach your limit, you will receive a notification and be logged out automatically. This tool is especially useful for players who lose track of time during late-night sessions — a common pattern among players in Karachi and Lahore who play after work hours.

Loss Limits

Set a maximum PKR loss amount per day, week, or month. If your net losses reach that threshold within the period, further wagering will be paused until the period resets. Loss limits help players stay within a pre-decided entertainment budget and prevent chasing losses — one of the most common problem gambling patterns.

Cooling-Off Period

Take a short break from gambling without fully closing your account. Cooling-off periods can be set for 24 hours, 48 hours, 7 days, or 30 days. During a cooling-off period, you will not be able to log in, place bets, or make deposits. The period cannot be shortened once activated.

Self-Exclusion

If you feel you need a longer break, request a self-exclusion of 6 months, 1 year, 3 years, or 5 years. During self-exclusion, your account will be suspended, all marketing communications will stop, and you will not be permitted to re-register or open a new account for the duration of the exclusion period.

Reality Checks

Enable periodic on-screen reminders that display how long you have been playing and how much you have spent or won in that session. Reality checks can be set to appear every 15, 30, or 60 minutes. Each reminder gives you a moment to decide whether you want to continue playing or take a break.

How to Set Up Self-Exclusion

Requesting self-exclusion on 789r takes less than five minutes. Here is the process step by step:

Log in to Your 789r Account

Access your 789r account from any device. Self-exclusion can be requested from a mobile browser, desktop browser, or the 789r app if available in your region.

Navigate to Responsible Gaming Settings

Go to your Account Settings and select the "Responsible Gaming" section. All limit-setting and exclusion tools are grouped in one place for easy access.

Select Self-Exclusion and Choose Your Duration

Choose from 6 months, 1 year, 3 years, or 5 years. Read the terms carefully — self-exclusion is a firm commitment and cannot be reversed during the selected period.

Confirm Your Request

Confirm your identity and submit the request. Your account will be suspended within minutes. A confirmation will be sent to your registered mobile number and email address.

Contact Support if You Need Help

If you have difficulty accessing your account settings, contact 789r support via live chat. A support agent will process your self-exclusion request directly — 24 hours a day, 7 days a week.

Warning Signs to Watch For

The following behaviours may indicate that gambling is becoming a problem. If you recognise any of these patterns in yourself or someone you know, please reach out for support.

Chasing losses — Continuing to gamble or increasing bet sizes in an attempt to recover money that has been lost in previous sessions.
Gambling beyond your means — Depositing more than you can comfortably afford to lose, or using money set aside for rent, groceries, or bills (like JazzCash wallet funds earmarked for essential expenses).
Preoccupation with gambling — Spending significant time thinking about gambling, planning the next session, or feeling restless or irritable when unable to access the platform.
Hiding gambling activity — Concealing deposits, withdrawals, or gaming sessions from family members or close friends, or feeling ashamed about the amount of time or money spent.
Borrowing to gamble — Borrowing money from family, friends, or financial institutions to fund gambling activity, or taking cash advances to make deposits.
Neglecting responsibilities — Missing work, neglecting family commitments, or allowing personal relationships to deteriorate as a result of time or money spent gambling.
Failed attempts to stop — Repeatedly trying to cut back or stop gambling without success, or feeling unable to control the urge to play even when you want to stop.

Recognise yourself in any of the above? You are not alone — and reaching out is the right move. Contact the 789r responsible gaming team via live chat right now. We are here to help, not to judge. Our team will walk you through your options, including immediate cooling-off, self-exclusion, and referral to independent support services.

Quick Self-Assessment

Answer these questions honestly. If you answer "Yes" to two or more, we encourage you to speak to our support team or use one of our limit-setting tools today.

Q1. Have you ever gambled with money that was meant for something else — like household expenses, utility bills, or essential shopping?

Q2. Have you ever felt the need to increase the size of your bets in order to get the same level of excitement from gambling?

Q3. Have you ever tried to win back money you lost gambling, and ended up losing even more in the process?

Q4. Have you ever felt anxious, irritable, or low when you were not able to gamble, or when you tried to cut back?

Q5. Have you hidden your gambling activity — the time spent or money involved — from a family member, partner, or close friend?

Q6. Has gambling ever caused a significant argument, tension, or problem in your family life, work life, or personal relationships?

Q7. Have you ever felt that you could not stop gambling even when you wanted to, or felt out of control during a gambling session?

Two or more "Yes" answers is a recognised indicator of potential problem gambling behaviour. This is not a diagnosis — but it is a signal worth taking seriously. Use our responsible gaming tools or contact support to talk through your options. 789r will help, not hinder.

How Our Tools Work in Practice

A closer look at what each responsible gaming control actually does when you activate it on 789r

Deposit Limits in Action

When you set a daily deposit limit of, say, Rs 2,000, the platform will block any deposit attempt that would push your total deposits for the day above that threshold. The counter resets at midnight. Lowering the limit is instant. If you want to raise it, a 24-hour hold applies — so an impulsive decision cannot override a considered one.

Session Limits in Action

A session limit of 60 minutes means that after one hour of continuous play, your session ends automatically. You see a summary of your session — time played, net result in PKR — before being logged out. You can choose to log back in after a mandatory 10-minute break, reinforcing a pause-and-reflect habit.

Loss Limits in Action

Set a weekly loss limit of Rs 5,000 and the system tracks your net losses across all games in real time. The moment your cumulative losses hit Rs 5,000 for the week, no further bets are accepted until the next week begins. This prevents the spiral of chasing losses — one of the most damaging patterns in problem gambling.

Cooling-Off in Action

A 7-day cooling-off request suspends your account for exactly 7 days. You cannot log in, deposit, or place any bets. All scheduled bonuses are paused. Marketing emails and SMS notifications stop immediately. At the end of the 7 days, your account is automatically reinstated — no need to contact support to return.

Self-Exclusion in Action

A 6-month self-exclusion suspends your account completely for 180 days. All marketing stops. 789r's systems flag your registered mobile number, email address, and CNIC to prevent re-registration under new details. On expiry, your account remains suspended until you contact support and go through a brief re-activation process.

Reality Checks in Action

Every 30 minutes, a non-dismissible overlay appears on screen showing your session duration, total bets placed, and net win/loss for the session in PKR. It asks: "Do you want to keep playing?" You must actively choose to continue. This moment of friction is intentional — it breaks the autopilot state that can accompany extended play sessions.

Independent Support & Resources

789r's internal tools and support team are your first line of help — but we also recognise that some players benefit from independent, specialist support outside of the platform. Responsible gaming resources from internationally recognised organisations include:

GamCare — An internationally respected organisation providing information, advice, and support for anyone affected by problem gambling. GamCare operates a helpline and online chat service available to players worldwide.
Gamblers Anonymous — A peer-support fellowship for people who recognise they have a gambling problem and want to stop. Gamblers Anonymous operates on a 12-step model and has helped millions of people internationally regain control of their lives.
BeGambleAware — A leading responsible gambling charity that provides resources, self-assessment tools, and treatment referrals for problem gamblers and their families.
GamStop (where applicable) — A national self-exclusion scheme used internationally, allowing players to self-exclude from multiple operators at once.

789r does not provide direct links to external websites from this platform in line with our site policy. However, you can search for any of the organisations listed above directly through your preferred search engine. 789r's support team can also provide contact details upon request via live chat.

For players in Pakistan specifically, we encourage you to speak to a trusted family member, a medical professional, or a counsellor if gambling is affecting your mental health or financial wellbeing. Seeking help is a sign of strength, not weakness — and 789r will support you through that process in every way we can.

For Parents & Guardians

If you are a parent or guardian in Pakistan and you are concerned that a minor in your household may be accessing gambling platforms, 789r recommends the following steps:

Use parental control software to restrict access to gambling websites on shared or child-accessible devices.
Ensure your JazzCash, EasyPaisa, and bank accounts are secured with passwords and PINs that are not accessible to minors.
Have an open conversation with young people about gambling — what it is, the risks involved, and why it is restricted to adults aged 21 and above.
If you suspect a minor has already registered on a gambling platform, contact that platform's support team immediately. 789r's support team is available 24/7 and will act on any under-age usage report without delay.

🔞 Under-age gambling report: If you believe a minor has accessed or registered on 789r, please contact our support team immediately via live chat. We will investigate, suspend the account, and securely delete the associated data — all without delay. Our 21+ policy is non-negotiable and we rely on the wider community to help us uphold it.

Responsible Gaming at 789r

Strictly 21 and Above — No Exceptions