Privacy Policy — 789r Online Casino

789r operates as an online casino and sports betting platform serving players across Pakistan, including users based in Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, Peshawar, Quetta, Multan, and Hyderabad. This Privacy Policy governs how 789r collects, processes, stores, shares, and protects the personal data of all registered players and visitors to the 789r platform at 789r.im.

789r is committed to handling personal data responsibly and in accordance with internationally recognised data protection principles. We collect only what we need, we use it only for the purposes described in this policy, and we do not sell your personal data to third parties under any circumstances.

This Privacy Policy should be read alongside 789r's Terms and Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and 789r. In the event of any conflict between this Privacy Policy and the Terms and Conditions, the Terms and Conditions shall prevail.

If you are under 21 years of age, you must not use the 789r platform or provide any personal data to 789r. Our platform is strictly restricted to adults aged 21 and above.

For the purposes of this Privacy Policy, 789r is the data controller responsible for your personal data collected through the 789r.im platform. As data controller, 789r determines the purposes for which and the means by which your personal data is processed.

If you wish to exercise any of your data rights, have a question about how 789r uses your data, or wish to raise a data-related complaint, you may contact 789r's data team at the contact details provided in Section 16 of this policy.

789r collects the following categories of personal data from players and platform visitors:

789r does not collect sensitive personal data such as biometric data, health data, racial or ethnic origin data, or political opinions, except where a player voluntarily discloses such information in a support communication context. Where such information is incidentally received, it will not be stored or processed for any purpose other than resolving the relevant support query.

789r collects personal data through the following channels and mechanisms:

• Direct provision by you: Information you enter during account registration, KYC document uploads, deposit and withdrawal requests, contact form submissions, live chat sessions, and survey participation.
• Automated technical collection: Cookies, web beacons, server logs, and similar tracking technologies collect technical and usage data automatically when you access the 789r platform. See Section 9 for full details of our cookie practices.
• Payment processors: When you complete a deposit or withdrawal via JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank, relevant transaction confirmation data is passed to 789r by the payment processor to facilitate account crediting and reconciliation.
• KYC and fraud prevention providers: 789r uses third-party identity verification and fraud screening services that may return verification outcomes, risk scores, and supplementary identity data to assist in account verification and anti-money laundering compliance.
• Game software providers: Game outcome data, session data, and RNG certification data are passed to 789r by licensed game software providers whose products are integrated into the 789r platform.

789r uses your personal data for the following purposes:

• Account creation and management: To register your account, verify your identity, maintain your account profile, and provide you with access to 789r's services.
• Transaction processing: To process PKR deposits and withdrawals, record transaction history, and reconcile payments with JazzCash, EasyPaisa, and banking partners.
• Regulatory compliance: To fulfil our obligations under applicable anti-money laundering standards, Know Your Customer requirements, and gaming regulations — including verifying player age (21+) and conducting ongoing transaction monitoring.
• Customer support: To respond to your queries, resolve complaints, and maintain records of support interactions for quality assurance purposes.
• Fraud and security monitoring: To detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, money laundering, and other prohibited conduct described in the 789r Terms and Conditions.
• Platform personalisation: To tailor game recommendations, promotional offers, and content within your 789r account based on your gaming preferences and activity history.
• Marketing communications: To send you relevant promotional offers, bonus notifications, and platform updates by SMS or email, where you have consented to receive such communications. You may withdraw consent at any time through your account settings.
• Responsible gaming: To monitor gaming patterns that may indicate problem gambling, to enforce player-set limits and exclusions, and to fulfil obligations under 789r's Responsible Gaming Policy.
• Platform improvement: To analyse aggregated usage data to improve platform performance, user experience, game selection, and overall service quality.
• Legal obligations: To comply with court orders, regulatory investigations, law enforcement requests, and any other legally binding obligation requiring disclosure of player data.

789r processes your personal data on the following legal grounds, depending on the specific purpose for which data is being used:

• Contractual necessity: Processing required to perform the contract between you and 789r — including account management, transaction processing, and provision of gaming services — is carried out on the basis that it is necessary for the performance of that contract.
• Legal obligation: Processing required for 789r to comply with applicable law — including KYC verification, anti-money laundering monitoring, age verification, and regulatory reporting — is carried out on the basis of legal obligation.
• Legitimate interests: Processing for fraud prevention, security monitoring, platform analytics, and service improvement is carried out on the basis of 789r's legitimate interests, provided those interests are not overridden by your rights and interests.
• Consent: Processing for direct marketing communications and non-essential cookies is carried out only where you have given your explicit, freely given, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

789r does not sell, rent, or trade your personal data to any third party for commercial purposes. 789r may share your data with the following categories of recipient, solely as necessary to provide the 789r service or to comply with applicable obligations:

• Payment service providers: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank receive the minimum data necessary to process your PKR deposit or withdrawal transactions.
• KYC and identity verification providers: Third-party identity verification services receive your identity documents and personal details to conduct CNIC verification and age confirmation in accordance with regulatory requirements.
• Fraud prevention and AML screening services: Transaction and account data may be shared with fraud screening and anti-money laundering compliance providers to detect and prevent financial crime.
• Game software providers: Licensed game providers integrated into the 789r platform receive session identifiers and bet data necessary to operate game rounds and return outcomes. They do not receive your full personal profile.
• Customer support technology providers: Live chat and support ticketing platform providers may process support communications data on 789r's behalf, solely to facilitate the delivery of customer support services.
• Regulatory and law enforcement authorities: 789r will disclose personal data to government authorities, regulators, or law enforcement agencies where required to do so by law, court order, or regulatory directive.
• Professional advisers: Legal advisers, accountants, and auditors may access player data on a need-to-know basis as part of providing professional services to 789r, subject to strict confidentiality obligations.

All third-party service providers who handle player data on 789r's behalf are bound by data processing agreements requiring them to process data solely as instructed by 789r and to maintain appropriate security standards.

8.1 Payment Data Handling. When you make a deposit or request a withdrawal on 789r, your payment details are transmitted directly to the relevant payment processor (JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank) over encrypted connections. 789r does not store full mobile wallet account numbers or complete bank account details on its own servers beyond what is necessary for transaction reconciliation and withdrawal processing.

8.2 Transaction Records. 789r retains records of all PKR deposits, withdrawals, and internal account transactions for a minimum period of five years following account closure or the last transaction date, whichever is later. This retention is required for anti-money laundering compliance and financial audit purposes.

8.3 Currency. All financial data on the 789r platform is recorded in Pakistani Rupees (PKR). No currency conversion is performed without your knowledge, and you will never be charged hidden conversion fees or processing markups by 789r.

8.4 Chargeback and Fraud Flags. Where a payment processor notifies 789r of a disputed transaction, chargeback, or suspected fraudulent payment, 789r may suspend the associated account and retain relevant financial data pending investigation. Data relating to confirmed fraudulent transactions may be shared with law enforcement authorities and relevant financial institutions.

The 789r platform uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and analyse platform performance. The following categories of cookie are used:

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Used to remember your preferences such as language settings, preferred game categories, and responsible gaming tool configurations. These improve your experience but are not essential to platform operation.
• Analytics cookies: Used to collect aggregated, anonymised data about how players navigate and use the 789r platform. This data is used internally to improve the platform. Analytics cookies are only set with your consent.
• Marketing cookies: Used to track whether you arrived at 789r from a referring website, to prevent duplicate promotional offers, and to attribute registrations to the correct acquisition channel. These are only set with your consent.

You may manage your cookie preferences at any time through the cookie settings panel accessible from the 789r platform footer. Withdrawing consent for non-essential cookies will not affect your ability to access and use the core 789r gaming and account services.

Please note that certain third-party components integrated into the 789r platform — such as live game software from licensed game providers — may set their own cookies necessary for game operation. These are governed by the respective provider's privacy practices, which 789r has reviewed as part of its due diligence on integrated service providers.

789r retains personal data only for as long as is necessary for the purposes set out in this Privacy Policy, and in accordance with applicable legal and regulatory retention obligations. The following general retention periods apply:

• Account and identity data: Retained for a minimum of 5 years following account closure, to satisfy anti-money laundering and gaming regulatory record-keeping requirements.
• Transaction and financial data: Retained for a minimum of 5 years following the relevant transaction date, for financial audit and regulatory compliance purposes.
• Gaming history: Retained for a minimum of 3 years following the relevant gaming session, for dispute resolution and responsible gaming monitoring purposes.
• Support communications: Retained for 2 years following resolution of the relevant support interaction, for quality assurance and dispute resolution purposes.
• Marketing consent records: Retained for the duration of the marketing relationship and for 2 years following withdrawal of consent, to demonstrate compliance with consent obligations.
• Technical and usage data (logs): Retained for up to 12 months, after which they are aggregated and anonymised for analytical purposes.

Where data is no longer required for its original purpose and no legal retention obligation applies, 789r will securely delete or irreversibly anonymise that data. Anonymised, aggregated data that cannot be linked back to any individual may be retained indefinitely for analytical and business improvement purposes.

789r implements a range of technical and organisational security measures to protect player data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 789r platform.
• Encryption of sensitive data fields at rest within 789r's database infrastructure.
• Role-based access controls ensuring that 789r staff can only access player data relevant to their specific job function.
• Multi-factor authentication requirements for all 789r staff accessing systems that hold player data.
• Regular security assessments and penetration testing of the 789r platform and supporting infrastructure.
• Incident response procedures ensuring that any suspected data breach is assessed and, where required, reported to relevant authorities without undue delay.

While 789r takes all reasonable steps to protect your data, no digital system can guarantee absolute security. In the event of a data security incident that is likely to result in a high risk to your rights and freedoms, 789r will notify affected players without undue delay, providing details of the nature of the incident, the data affected, and the steps being taken to address it.

As a 789r player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact 789r's support team using the details in Section 16. 789r will respond to all valid requests within 30 days of receipt.

• Right of access: You have the right to request a copy of the personal data 789r holds about you, along with information about how it is being used.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data held by 789r.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where you object to processing. This right is subject to 789r's legal retention obligations — data required for AML compliance and gaming regulatory record-keeping may not be deleted before the applicable retention period has elapsed.
• Right to restrict processing: You have the right to request that 789r restricts processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or have objected to processing.
• Right to data portability: Where processing is based on your consent or on contractual necessity, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing of your personal data carried out on the basis of legitimate interests, including profiling for personalisation purposes. You also have an unconditional right to object to processing for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

789r will not charge a fee for handling data rights requests except in cases where requests are manifestly unfounded, excessive, or repetitive, in which case a reasonable administrative fee may apply. 789r reserves the right to request additional information to verify the identity of a requester before processing any data rights request.

The 789r platform is strictly restricted to individuals aged 21 and above. 789r does not knowingly collect, process, or retain personal data belonging to individuals under 21 years of age. Age verification is conducted at the point of registration and, where required, through documentary KYC checks.

If 789r becomes aware, or has reasonable grounds to suspect, that an account is held by or has been accessed by an individual under 21, 789r will immediately suspend that account, initiate an investigation, return any deposited funds to the payment source used, and securely delete all personal data associated with the under-age individual to the extent permitted by applicable law.

If you believe that a minor has registered an account on the 789r platform, please notify 789r immediately via the contact details in Section 16. 789r takes all such reports seriously and will investigate without delay.

The 789r platform integrates third-party services — including game software providers, payment processors, and customer support technology providers — to deliver the full range of services available to players. Each of these providers operates under its own privacy practices, and 789r has conducted due diligence to confirm that all integrated providers maintain appropriate data security standards.

789r is not responsible for the privacy practices of third-party providers operating their own independent services. Where a third-party provider processes player data as a data processor on 789r's behalf, they do so under a data processing agreement that restricts their use of that data to the purposes authorised by 789r.

789r does not link to external third-party websites from the 789r platform, and this Privacy Policy applies solely to data collected through the 789r.im platform and its directly integrated services. If you navigate away from the 789r platform to an external site, that site's own privacy policy will govern data collected there.

789r reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, business practices, or the services offered on the 789r platform. The date of the most recent revision is displayed at the top of this document.

Where changes to this Privacy Policy are material — meaning they significantly affect the rights of players or the way personal data is processed — 789r will notify registered players via their registered email address or via a prominent notice on the 789r platform, at least 14 days before the updated policy takes effect.

Your continued use of the 789r platform following the effective date of any updated Privacy Policy constitutes your acceptance of the changes. If you do not accept the updated policy, you should cease using the platform and may request account closure in accordance with the Terms and Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 789r processes your personal data, please contact the 789r data team through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the live chat widget on the 789r platform
• Subject Line for Data Requests: Please use the subject line "Privacy Request – [Your Registered Mobile Number]" for all data rights requests to ensure prompt routing to the appropriate team
• Response Time: 789r aims to acknowledge all privacy-related requests within 5 business days and to provide a full response within 30 days

Where you are not satisfied with 789r's response to a data-related request or complaint, you may escalate the matter to the relevant data protection supervisory authority or independent dispute resolution body, as directed by the 789r support team.